Position Overview
The Office Manager ensures the “Brand of Certainty” is delivered to all stakeholders, including suppliers, customers, and staff. As an independently owned and operated CertaPro Painters® franchise, we are North America’s largest residential and commercial painting company. This role is essential for supporting business growth and operational excellence.
Reporting Structure
- Reports directly to the Franchise Owner
- Key partner impacting company growth and ongoing success
- Regular communication with team members across all levels
Key Responsibilities
- Lead and develop best practices for office administration
- Process incoming mail, manage professional office presentation, and answer phones
- Coordinate office tasks, messages, and maintain clear communication with team members
- Ensure accurate daily management of our CRM (CertaOne): update job statuses, customer information, etc.
- Reconcile CRM records with completed job documentation and maintain change logs
- Track daily project status, manage production schedule/calendar, and help achieve production goals
- Deliver a positive customer experience during sales and production phases
- Generate job jackets, track and order inventory, equipment, paints, and materials as needed
- Enter and maintain financial plans and vendor/customer invoicing in QuickBooks per IRS & GAAP compliance
- Prepare sales packages, enter new leads, update reference lists, and maintain sales materials
- Manage job costing, gross margin tracking, payroll, accounts payable/receivable, invoicing, and trend reports
- Reconcile supplier invoices, expense reports, and manage the office supply budget
- Cultivate strong vendor relationships
- Attend occasional conferences, training, and company events (some travel required)
Required Competencies & Skills
- Strategic thinking and creative problem-solving
- Strong communication (verbal and written)
- Sound decision-making and judgment
- Goal-oriented with proven track record of attainment
- High attention to detail
- Dependable and reliable
Required Qualifications
- High school diploma or equivalent
- 3+ years of experience as an Office Manager or similar multi-tasking office role
- Proficiency with Microsoft Office applications
- Proficiency with QuickBooks – minimum 1-2 years experience
- Exceptional written and verbal skills
Preferred Qualifications
- Associate’s degree in business or construction management, or equivalent experience
- Production scheduling experience
- Spanish fluency
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Ability to lift up to 15 pounds on occasion
CertaPro Painters® of Rock Hill, Fort Mill & SW Charlotte is an Equal Opportunity Employer.
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters® brand culture. This makes each independently owned and operated CertaPro Painters® franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters® franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
