Commercial Brand Experience Leader (CBEL)
Company: CertaPro Painters® of Phoenix (Commercial Division)
About the Role
The Commercial Brand Experience Leader (CBEL) is a key connector between sales, production, and our commercial clients, ensuring every project delivers a world-class, professional experience from first impression to final walkthrough.
This role blends marketing execution, sales support, and production coordination. You’ll be the go-to person making sure nothing falls through the cracks — communication is tight, materials are polished, and clients feel confident and cared for throughout the process.
- If you’re highly organized, proactive, creative, and thrive in a fast-paced, team-oriented environment, this role was built for you.
Key ResponsibilitiesProduction & Client Coordination
- Serve as the first line of response for commercial client escalations or issues
- Track and assign material invoices to the correct jobs daily
- Assist with onboarding new crews and ensure required documentation is complete
- Communicate with clients on tentative, upcoming, and confirmed production start dates
- Coordinate white space communication with production leadership
- Support pre-production planning, including:
- Color selections and renderings
- Equipment check-in / check-out / rentals
- Project timelines
- Flyers and notices
- Pre-handoff checklists
- Ensure consistent, accurate communication between clients, painters, staff, and ownership
Marketing & Brand Experience
- Own and manage a monthly commercial marketing calendar
- Create and execute commercial marketing themes, events, and client appreciation initiatives
- Coordinate and support trade shows, client visits, and commercial events
- Gather, organize, and submit commercial case studies
- Maintain before-and-after project photos and client references
- Create and manage commercial-focused social media content
- Support sales team with email campaigns, target lists, and content creation
- Update website with current commercial content, project photos, and team images
- Drive and manage Google reviews from commercial clients
- Assist with annual commercial marketing budget planning
- Track and manage marketing spend to stay on budget
Sales Support
- Create and maintain sales presentations, templates, and marketing materials
- Ensure sales materials are organized, ordered, and available
- Manage thank-you gifts and post-sale follow-up
- Maintain clean, organized, and accessible files
- Prepare and present commercial division reports to leadership
- Provide clear, ongoing communication to ownership and staff
- Attend sales events and trade shows as needed
What We’re Looking For
- Highly organized with exceptional attention to detail
- Strong written and verbal communication skills
- Comfortable juggling multiple projects and priorities
- Confident working cross-functionally with sales, production, and leadership
- Creative, proactive, and solution-oriented
- Professional, polished, and client-focused
- Passion for continuous improvement and personal development
Why Join Us
- Award winning team
- Be a central leader in a growing commercial division
- Work closely with ownership and leadership
- Make a visible impact on client experience and brand perception
- Opportunity to grow with a high-performing, values-driven organization
- Competitive compensation based on experience
Each CertaPro Painters® business is independently owned and operated.
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters® brand culture. This makes each independently owned and operated CertaPro Painters® franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters® franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
