Production & Office Coordinator
Fast-Paced | Accountability-Driven | Operations Focused | Growth to Operations Manager
Company: CertaPro Painters of Cedar Rapids
Location: Cedar Rapids, Iowa (In-Office)
Employment Type: Full-Time
Role Summary
We are seeking a high-execution, detail-driven Production & Office Coordinator who thrives in a fast-paced, accountability-driven, production-focused environment.
This is not a sit-back admin role. This position is the operational heartbeat of our business — ensuring production flows, schedules stay tight, customers are supported, and nothing falls through the cracks.
The right person is organized, calm under pressure, fast, accurate, and takes ownership without needing constant direction.
What This Role Owns
Production Coordination
- Schedule and coordinate painting projects efficiently
- Maintain an accurate and moving production calendar
- Communicate daily with crews, customers, and leadership
- Ensure jobs start, progress, and close properly
- Identify and solve scheduling gaps quickly
Office & Operations Execution
- Manage incoming calls and customer communication
- Maintain CRM accuracy and job tracking (no loose ends)
- Support sales → production handoff
- Track job status and update systems daily
- Keep job files, documentation, and communication organized
Customer Experience Protection
- Provide clear, professional communication
- Deliver proactive updates to customers
- Resolve small issues before they become large problems
Growth Path — Designed for Leadership
This role is designed to grow into an Office / Operations Manager position for the right individual.
Phase 1 — Production & Office Coordinator (0–6 Months)
Learn systems, own scheduling, support production flow, and execute consistently.
Phase 2 — Senior Coordinator / Operations Lead (6–18 Months)
Take ownership of workflow, improve systems, stabilize operations, and reduce leadership load.
Phase 3 — Office / Operations Manager (18–30 Months)
Lead office and production coordination, manage systems and workflow, drive accountability, and support operational performance.
This is a career growth opportunity, not just a job.
This Role Is For Someone Who
- Thrives in fast-moving, high-accountability environments
- Is extremely organized and detail-focused
- Executes quickly and accurately
- Can manage multiple priorities without getting overwhelmed
- Takes ownership and finishes what they start
- Is calm, professional, and solutions-focused
- Communicates clearly and confidently
- Protects structure, systems, and process
This Role Is NOT For Someone Who
- Needs constant direction or supervision
- Gets overwhelmed easily
- Moves slowly or struggles with urgency
- Dislikes structure, systems, or accountability
- Wants a low-pressure administrative role
Preferred Experience
- Scheduling / coordination experience
- Office operations or production coordination
- CRM or scheduling software
- Customer service in a fast-paced environment
- Detail-driven administrative work
(Painting or construction experience is helpful but not required)
Compensation
-
$50,000 – $56,000 salary (based on experience)
- Growth path to Office / Operations Manager ($65k – $80k+)
- Performance and advancement opportunity
- Stable, team-oriented environment
- Long-term career potential for the right operator
To Apply
Submit your resume AND answer the following:
- Describe a time you successfully handled multiple urgent priorities at once.
- What systems or software have you used (CRM, scheduling, operations, etc.)?
- On a scale of 1–10, how would you rate your organization and follow-through — and why?
- Why are you interested in a fast-paced, accountability-driven role?
Low-effort applications will not be considered.
